AIR CARE PRO – Privacy Policy Effective Date: October 1, 2025
1. Introduction
Air Care Pro (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data across all services, including website interactions, booking systems, customer support, and SMS communications.
All SMS opt-in data, personal information, and phone numbers are kept strictly confidential and never sold, shared, or rented for marketing or promotional purposes.
2. Information We Collect
a. Personal Information
Name
Phone number
Email address
Service address
Payment information (processed securely by third-party providers)
b. Non-Personal Information
IP address
Browser type and device details
Cookies and tracking data
Website interaction logs
c. Customer & Service Data
Booking and service history
Notes related to your service
Call logs and customer support interactions
SMS logs including opt-in/opt-out timestamps
3. How We Use Your Information
We use your information to:
Book and manage appointments
Provide customer support
Send SMS, email, or phone communication
Deliver reminders, updates, and service notifications
Process payments
Improve website performance and customer experience
Detect and prevent fraud
Meet regulatory or legal obligations
We do not use your personal information for any purpose outside of what is described in this policy.
4. SMS Messaging Program (Toll-Free & A2P 10DLC Compliance)
Types of Messages You May Receive
If you opt in, Air Care Pro may send:
Transactional Messages:
Service reminders
Booking confirmations
Scheduling updates
Customer support messages
Technician arrival updates
Billing or estimate notifications
Marketing Messages (only if you separately opt in):
Promotions
Discounts
Seasonal offers
Opt-In Requirements
You must provide explicit consent before receiving SMS messages. You may opt in by:
Completing a form on our website
Booking a service
Texting our number directly
Checking an opt-in box on our intake forms
Providing written or verbal consent
We store verified, timestamped logs for all opt-ins.
Opt-Out Instructions
You may stop SMS messages at any time by replying:
STOP
Your opt-out request will be processed within 24 hours.
Message frequency varies based on your service activity, communication needs, and preferences.
Fees
Message & data rates may apply depending on your carrier.
Carrier Liability
Mobile carriers are not liable for delayed or undelivered messages.
✅ Data Sharing Restriction (Required for Toll-Free Approval)
Air Care Pro does not share, sell, disclose, or rent mobile numbers, SMS opt-in data, or customer information to any third parties for marketing or promotional use.
SMS opt-in data is used exclusively in accordance with this Privacy Policy.
5. Cookies & Tracking Technologies
We use cookies and analytics tools to:
Improve website performance
Understand visitor behavior
Enhance marketing effectiveness
Personalize your experience
You may disable cookies in your browser settings, but doing so may limit certain website features.
6. Information Sharing
We do not sell personal information or SMS consent data.
We may share limited information only with trusted third parties who assist us in operating our business, such as:
Secure payment processors
CRM and booking platforms
Authorized service subcontractors who must adhere to confidentiality agreements
We may disclose information if required to comply with:
Court orders
Law enforcement requests
Regulatory obligations
7. Data Security & Retention
We maintain industry-standard safeguards including:
Data encryption
Secure servers and databases
Access controls
Routine audits and security reviews
We retain data only as long as necessary for business, legal, or compliance reasons. When data is no longer needed, it is securely deleted or anonymized.
8. Your Rights
You may request:
A copy of your personal information
Corrections to inaccurate data
Deletion of your information (unless retention is required by law)